At Chahat Studio, we are committed to delivering your orders with the utmost care and efficiency. We work with trusted courier partners to ensure timely and secure delivery of our ethnic luxury clothing. Please read our shipping and delivery policy carefully to understand our terms.
Shipping Information
- Processing Time:
- Orders are processed within 1-2 business days from the date of order confirmation.
- Custom-made and pre-order items may take 10-15 business days for processing.
- Orders are not processed on Sundays and public holidays.
- Shipping Methods & Timelines:
- Standard Delivery: 5-7 business days within India.
- Express Delivery: 2-4 business days (additional charges apply).
- International Shipping: 10-20 business days depending on the destination country.
- Shipping Charges:
- Domestic Orders: Free shipping on orders above ₹5,000. A flat shipping charge applies to orders below ₹5,000.
- International Orders: Shipping charges are calculated at checkout based on the destination and package weight.
- Any additional customs duties or import taxes for international shipments are to be borne by the customer.
Order Tracking
- Once your order is dispatched, a tracking number will be shared via email/SMS.
- You can track your order using the link provided.
- In case of any delays, our support team will keep you updated.
Delivery Policy
- Delivery Attempts & Address Accuracy:
- Our delivery partners will make up to 3 delivery attempts. If unsuccessful, the package will be returned to us.
- Ensure that the shipping address and contact details provided are accurate to avoid delays.
- Delayed or Lost Shipments:
- If your order is delayed beyond the estimated time, please contact us at [your contact details].
- If a package is lost in transit, we will initiate an investigation and provide a resolution within 7-10 business days.
- Damaged Packages:
- If your package is tampered with or damaged upon delivery, please refuse to accept it and notify us immediately.
- If accepted, share images of the damaged package within 24 hours of delivery for resolution.
International Shipping Policy
- International orders are subject to local customs regulations, which may cause delays.
- Customers are responsible for any customs duties, taxes, or additional charges imposed by their country.
- We do not accept returns for international orders unless the item is defective or incorrect.
For any shipping or delivery-related queries, please contact our support team at [your contact details]. We appreciate your trust in Chahat Studio and strive to offer a seamless shopping experience.